Order Status | Reasons for Refund Request | Requirements and Notice | Solution |
---|---|---|---|
Before shipment | 1. Forget to buy sth. 2. Buy the Wrong thing 3. Just don't want it anymore |
Apply cancel orders within 24 hours | 100% order amount |
Apply cancel orders OVER 24 hours | 95% of the order amount(deduct 5% processing fee) | ||
Presell order Failed | Customer service team will contact you for solutions | Customer service team will contact you for solutions | |
Received | Lack of Items Package Broken Quality Issues |
1. Apply within 30 Days after delivery 2. Order ID 3. Clear Photos of this item 4. Brief description about the problems of the items |
Contact Customer Service Team via support@abayawear.com |
Unhappy about the Clothes |
Return Procedure
- Take a clear photo for the item.
- Contact our customer service team via support@abayawear.com
- Send the photos and order ID to customer service team and tell them about your problems and the resolution you prefer. Return? Refund? Exchange? Resend?
- Customer service team will send you the address of Abayawear's international center, please send do not send the package back to where it came from, or it would delay your refund procedure.
- Call the post office to arrange a collection or drop off at your nearest post office.
- Notify us the tracking number after you have returned the item(s).
- All the exchange or refund will be processed within 2 working days once we have received the item(s).
NOTICE
- The Package must be restored to the unopened state
- Returned items must be returned in original product packaging.
- Returned items must have no visible sig